Ez96's Privacy Policy — Your data, our responsibility

1 What Information We Collect

To provide services on the ez96 platform, we collect certain personal information. This data is gathered in three main ways: directly from you, automatically as you use the platform, and through third parties.

We never collect or store your bank password, PIN code, or full payment card number.

2 Purpose of Data Use

Ez96 uses your data only for specific, defined purposes. We never use your information for anything unnecessary. Details are outlined below:

• Account Management: Your data is used to create, verify, and secure your account.
• Service Delivery: Your data is required to deliver all services without interruption, including gameplay, deposits, and withdrawals.
• Ensuring Security: Data is analysed to detect and prevent fraud, money laundering, and other illegal activities.
• Customer Support: Our support team uses your data to help resolve your issues.
• Legal Obligations: Data is retained as required to comply with regulatory authority directives.
• Service Improvement: Your usage patterns are analyzed to deliver a better, more personalized experience.
• Relevant Offers: You will be notified about bonuses and promotions tailored to your preferences — you can opt out at any time.

3 Data Sharing & Disclosure

Ez96 never sells your personal data to third parties. However, data may be shared in the following limited circumstances:

• Payment Providers: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the information needed to process transactions.
• IT Service Providers: Trusted technology partners who manage our technical infrastructure are granted limited access to data.
• Legal Authorities: Disclosure of data is mandatory when required by a court order or a lawful request from law enforcement.
• Fraud Prevention Agencies: Limited data may be shared with industry security organizations.

Before sharing your data with any third party, we ensure they adhere to the same privacy standards and keep your information fully protected.

4 Cookies & Tracking Technologies

The ez96 platform uses cookies and similar technologies to enhance your experience. Cookies are small files stored in your browser that help the website recognize you.

• Essential Cookies: These cookies are essential to maintain your login session and ensure security. They cannot be disabled.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytical Cookies: Helps identify which sections of the platform are used most. These can be disabled.
• Marketing Cookies: Used to show you relevant offers based on your preferences. These can be turned off.

You can disable cookies at any time through your browser settings. Please note that turning off essential cookies may affect certain platform features.

5 Data Retention Period

Ez96 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: Full data is retained while your account is active. After closure, it may be kept for up to 5 years due to legal obligations.
• Transaction Details: A minimum retention period of 5–7 years is mandatory in accordance with financial regulatory requirements.
• KYC Documents: Retained for up to 7 years after account closure.
• Support Contact: Customer service records are retained for 2 years.
• Analytical Data: Retained in anonymised form for up to 2 years.

6 Your Rights

Ez96 respects your right to privacy. You have the following rights regarding your personal data:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

7 Minor Protection

Ez96 is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18.

Age verification is mandatory during registration. If a minor creates an account using false information and is subsequently identified, the account will be immediately closed and all collected data will be permanently deleted.

If you believe a minor is using ez96, please notify our support team immediately.

8 Security Measures

Ez96 has implemented industry-leading technical and administrative measures to protect your data:

• 256-bit SSL Encryption: All data exchanged between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): OTP verification is available as an additional layer of account security.
• Firewall & Intrusion Detection: Unauthorized access attempts are automatically detected and blocked.
• Regular Security Audits: Systems are regularly reviewed by independent experts.
• Limited Access: Only authorized personnel may access specific information.
• Data Backup: Secure data backups are maintained on a regular basis.

9 Changes to the Privacy Policy

Ez96 may update this Privacy Policy when necessary. For any significant changes, we will notify you through the following means:

• SMS notifications to your registered mobile number
• Pop-up notice upon logging in to the platform
• Detailed email notification (if an email address is registered)

Continued use of the platform after any changes indicates your acceptance of the updated policy. You have the right to close your account if you do not agree with the revised terms.

The "Last Updated" date at the top of this page will always reflect the most current version.

10 Contact Us

If you have any questions about our Privacy Policy or wish to exercise your rights, please contact our support team:

• Email: [email protected]
• Support Page: About Us You can find contact details on the page
• Response Time: We typically respond within 24–48 hours